Recent Posts

An Easier Way to Communicate With Us!

9/16/2020 (Permalink)

SERVPRO® of Southeast El Paso/Butterfield is excited to announce that we are now able to text with our future and current customers!

If you are experiencing any issues from water, fire, mold, and everything in between, send us a message!

We are able to open new jobs, as well as answer any questions about existing jobs through our new messaging service.

What you can expect from this service: 

  • Lightning-fast response time to questions or claims.
  • Improved customer service.
  • Updates on when technicians will be arriving at your home or business.
  • An easier way to leave reviews after our service is done.
  • If you are a self-pay customer, an easier way to pay right through your phone.

Text us today at 915.234-2679

How Landscaping Can Help Minimize Flooding

9/4/2020 (Permalink)

With the unpredictable weather in Southeast El Paso/Butterfield by the time lunch rolls around after you have left for the day, your Texas home can be flooded in a moment’s notice. Switching up the landscaping outside of your home can help reduce flooding outside of your home that could potentially cause indoor flooding. Below are four tips to help plan ahead if a neighbor’s pool floods into your yard or there is a storm surge.

  1. Add Heavier Mulch - Lighter mulch can easily be picked up by water and clog your drains causing a backup of water. Heavier mulch can absorb more water as well as stay in place. Don’t forget to place mulch six inches from the siding of your home so it does not rot your home’s exterior. 
  2. Grow a Garden - Planting native plants and plants with high moisture tolerance will help prevent soil erosion and allow water to drain better. 
  3. Grade your Yard - Sloping the ground around your home will allow water to flow away from your home’s foundation.  
  4. Use Rain Barrels - Rain barrels collect rainwater from downspouts to redirect moisture away from your home. SERVPRO® Tip - use the collected water for both indoor and outdoor plants, or make a birdbath!


After taking measures to help reduce flooding in your yard always double-check your work. Excessive rain or dry spells can cause your landscaping to naturally change and consequently reverting your work. After extreme weather check to see how your drainage methods are doing and adjust accordingly. In the event your home does flood, SERVPRO® of Southeast El Paso / Butterfield is available 24/7 to help minimize damage and salvage the contents of your home.

Signs of a Water Damaged Ceiling

9/4/2020 (Permalink)

A water damaged ceiling is unsightly and dangerous. Before you can repair the ceiling you must locate the issue that is causing the water damage first. If you repair the ceiling without fixing any underlying issues you are asking for a repeat situation. If you plan to locate the source of the problem yourself, be sure to shut off the electricity and water flow in your home.

Telltale Signs of Water Damage

“Sweat” stains - 

If it looks like there is a darker shade of your paint on your ceiling, you most likely have the start of a water leak. This causes a sweat-like appearance on your ceiling and you should take action before it gets worse.

Water stains - 

Usually brown in color, water stains mean there is a leak or there was a leak. Regardless of how big or small, the water stain is, the leak should be located and stopped. Water stains will usually happen from a leaky roof, overflowing of sinks, tubs, and toilets on the second floor, and cracked pipes.

Ceiling Bubbles - 

If you notice your ceiling swelling or bubbling, there is a buildup of moisture in the drywall. If this is not taken care of the ceiling can collapse, causing a dangerous and messy situation. It may seem like a good idea to poke the bubble, but there can be more water than expected, so it is best to let the professionals take care of it. 

Mold Growth: 

If you see mold, you can be sure you have water damage, which is why it must be addressed immediately. Mold is extremely dangerous and within 48 hours it can grow and spread, to other parts of the home. 

While you wait for SERVPRO of Southeast El Paso/Butterfield to arrive to mitigate and restore your water damaged home, you can read our process for mitigation here.

COVID Proofing Your Southeast El Paso / Butterfield Business

9/4/2020 (Permalink)

Not every business gets the luxury of working from home during the COVID-19 Pandemic, especially if your business thrives on customers. Routine cleaning of your business is essential to limiting guests, and employees to exposure. Follow these tips to sanitize your space!

Start by educating workers, and developing policies for worker protection. This can include enforcing masks, and having a policy if workers start to feel ill. When cleaning your establishment, wear disposable gloves and start with plain soap and water and then use a disinfectant. Soap and water will reduce the number of germs and following with disinfectant will kill germs. Make sure to focus on high touch surfaces. These include but are not limited to: 

  • Tables
  • Doorknobs
  • Light switches 
  • Countertops
  • Handles
  • Desks
  • Phones
  • Keyboards
  • Toilets
  • Faucets
  • Sinks

If an employee or customer has tested positive for COVID-19 it is best to let the professionals take care of the sanitizing. SERVPRO® of Southeast El Paso / Butterfield offers a defensive pathogen cleaning program, that goes way beyond standard janitorial cleaning practices. We will tailor the program based on the need of your facility and use an EPA- Approved Hospital-Grade solution to decontaminate. Once completed you can be sure your business is Certified: SERVPRO® Cleaned. You will get a Certified: SERVPRO® Cleaned shield to place in your front window to let employees and customers know your business is committed to keeping everyone safe and comfortable.


If you are interested in our commercial cleaning services or want to learn more about our Certified: SERVPRO® Cleaned program, contact us

Why Choose SERVPRO of Southeast El Paso/Butterfield for Residential or Commercial Water Damage

9/4/2020 (Permalink)

SERVPRO of Southeast El Paso / Butterfield knows that one of the risks that local residents deal with is water damage related to storms and disasters. While many of the homes in the area do their best to make sure preventative measures are in place, no precaution is ever foolproof.

Whether the flooding comes from a natural disaster, busted pipe, or leaking washing machine, it is crucial to act fast to prevent significant damage to your home’s structure, your home’s contents, and prevent the start of mold growth.

SERVPRO of Southeast El Paso/Butterfield is a 24/7/365 business. This means that our team of pros are available outside of normal business hours to be there for when you need us. Our technicians get trained in the highest standard of water damage restoration with the best equipment on the market to be able to make your home “Like it never even happened.” 

At SERVPRO of Southeast El Paso/Butterfield water damage mitigation is only a small piece of the puzzle. We also offer fire and mold damage control as well as state of the art cleaning. Our emergency response team is available 24/7 at (915) 234-2679 for any of your home or commercial property needs.

Why Customer Service is SERVPRO® of Southeast El Paso/Butterfield's #1 Concern

9/3/2020 (Permalink)

If you listed all the restoration companies in your area you would see many similarities. They all have a crew, vehicles, equipment, and technology, but what sets SERVPRO® of Southeast El Paso/Butterfield apart is our great customer service!

SERVPRO® of Southeast El Paso/Butterfield understands that when a customer calls us, their home or business is in trouble. Once we start a job we want all of our customers to feel confident in our services and team. 

No matter how big or small the job is, our team members will arrive on-time with confidence and explain the entire process to our customers and answer any questions they may have to ease the stress that was caused by fire, water, or mold. SERVPRO understands your time is valuable and every second matters when it comes to restoration. 

At SERVPRO® of Southeast El Paso/Butterfield, we also strive to be polite, compassionate and show care to both the issue at hand and your property. Asking permission is our number one way of ensuring we do not overstep in our client’s homes or places of business. Our team members are trained to never enter a room or touch items unless we have confirmation that we are allowed to do so. We want all clients to be able to trust our team while on their property. Once the job is complete we will leave your property "Like it never even happened."

To see the SERVPRO® difference call us at 915.234.2679 and if you have experienced our great customer service leave us a review here

How to Use Technology During a Natural Disaster

9/3/2020 (Permalink)

Technology can cause stress and sometimes is more of a burden than helpful. However, in the case of emergencies such as natural disasters, it can be extremely helpful for keeping you updated and letting friends and family know where you are. You more than likely already have the technology in your home to keep you and your family safe during a disaster, so follow these tips to use it effectively!

Remember, always be sure to keep portable charges ready in your emergency kit so you can always access your technology when you need it most.

Social Media for News

Using social media is a great way to get up-to-date news straight to your smartphone. Almost all local and national government has social media pages that are updated regularly, especially during a natural disaster. 

Mark Yourself Safe

Another way to use social media is to mark yourself safe. Facebook offers a feature called Safety Check that allows you to mark yourself safe if you are in the area of a dangerous situation. Marking yourself safe lets friends and family know that although you are in the area of disaster, you are safe. The Red Cross offers a similar feature called Safe & Well which is both an app and website where you can mark yourself as safe for friends and family. 

Use Online Storage

Services like Google Drive and DropBox are a great way to store personal information online in a safe manner. Keeping copies of identification cards, passports, insurance policies, medical records, and pet information is important if your documents get lost in a disaster or you forget them when you are evacuating. You can also access DropBox and Google drive on any computer or phone, just make sure you remember your password!

Create an Emergency READY Profile

SERVPRO® of Southeast El Paso / Butterfield  offers an Emergency Ready Profile or ERP for free. Creating an ERP will help prepare your property or business in the event of a disaster.  Creating this profile will help prevent interruption by having an immediate plan of action and setting SERVPRO® of  Southeast El Paso / Butterfield as your main point of contact in the case of an emergency. We will have all the information on file needed to make sure mitigation and restoration go smoothly. 

SERVPRO® of Southeast El Paso / Butterfield should be your first choice for any residential or commercial restoration due to our experience and 24/7/365 service. Contact us today if you are interested in signing up for an ERP or have questions or concerns about a recent property disaster. 

Creating Comprehensive Fire Evacuation Plans for Staff | SERVPRO® of Southeast El Paso/Butterfield

7/16/2020 (Permalink)

red fire alarm hanging on gray concrete wall If your business experiences any fire damage, you can count on us. SERVPRO of Southeast El Paso/Butterfield specializes in commercial fire restoration

If you are a business owner, you likely have plenty of long-term plans for your business in the works—but have you considered how a fire could derail them? Fires in the workplace are quite common, so including a fire preparedness plan is a wise choice for the owner of any establishment.

Oftentimes, starting a fire preparedness plan will be the biggest challenge of the whole process, so we always suggest that owners begin with the biggest safety concerns first—namely, getting themselves and their employees to safety in the event of a fire. Hosting fire evacuation drills is the best place to start so everyone can have the know-how to escape quickly and calmly.

Getting Employees to Safety in the Event of a Fire

Consult with your local fire officials. You can find so many tips regarding fire safety online, but do not forget about making use of the local resources you have at hand. You can typically get in touch with your nearest fire department and have them visit to provide personalized recommendations regarding your evacuation route options and preparedness plans.

Communicate and mark fire evacuation routes. Once you have decided what the best escape routes are, make sure they are clearly marked. Talk with your staff regarding your plans for a future drill so they know to be alert and what will be expected of them throughout the process.

Have fire drills frequently. While it may seem frustrating to take time out of everyone’s day to have a fire drill on a regular basis, safety is the most important thing when it comes to operating a business. Many businesses simply do a 30-minute drill quarterly, including the actual evacuation and a post-drill roundup to address any questions or concerns.

Run different fire scenarios. With all the ways a fire can start, it is important to have comprehensive evacuation planning in place to account for this. Run through a different mock scenario with every drill—perhaps one has a fire originating in the kitchen, while another has it originating in the supply closet. This way your staff can get used to making decisions quickly regarding what exits and evacuation pathways to take.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—contact us today.

Quick Tips for Storm Safety Anywhere You Go | SERVPRO® of Southeast El Paso/Butterfield

7/16/2020 (Permalink)

lighting striking hillside during storm at night Have you been affected by a storm event? SERVPRO of Southeast El Paso/Butterfield is available 24/7 and ready to assist you with any storm damage.

Summertime is a great time to enjoy the great outdoors, but when sudden storms pop up, staying safe is of paramount importance. Thunderstorms may come and go quickly, but while they are in the area, they can cause a concerning amount of damage.

While the safest place to be during a storm is at home, if a sudden storm pops up when you are away, here are some practical tips for safety.

Practical Tips for Staying Safe From Sudden Storms

Know your options for shelter. When you are made aware of a severe weather scenario and are safely at home, remaining there is the best thing you can do so you can wait out the storm. However, this is a luxury that will not always be present. If you are caught out in a storm, you can shelter in your car as long as you can pull over safely and cut off your engine.

Practice electrical safety. A lightning strike can hurt a structure in many ways, but the most common way is via a power surge. As the lightning travels through the home’s electrical system, the wires will become overwhelmed with charge and transfer that to anything plugged into an outlet. If you can, go through the area you are in and unplug everything before a storm. In general, it is best to also have surge protectors throughout your home and office.

Avoid direct contact with concrete. Concrete structures are so sturdy in part because of how they are built. As concrete is poured around metal, it creates a great structure—but also causes a concern if there is lightning nearby. The metal in concrete can disperse electricity if the building is struck by lightning, so avoid touching these surfaces directly if possible.

Stay indoors for at least 30 minutes. If you are out enjoying the day when a storm rolls in, make sure you are not rushing back out too soon and putting yourself in danger. Lightning strikes can travel tremendous distances, causing officials to urge people to stay inside for at least half an hour after the last clap of thunder.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.

Have an Action Plan for the Fire Recovery Process | SERVPRO® of Southeast El Paso/Butterfield

6/22/2020 (Permalink)

woman with hands covering face upset with burnt house in background If your home is damaged in a house fire, SERVPRO of Southeast El Paso/Butterfield is here to help. Contact us for any fire restoration needs.

If you are only going to do one element of fire preparedness, you should certainly plan your home’s evacuation routes and do regular drills with your family. However, we recommend taking it a step further and making sure you are prepared for the aftermath, as well.

The recovery and restoration process following a fire can be extremely stressful, but knowing how to handle it can go a long way in reducing your feelings of overwhelm and frustration.

Make Sure You Are Prepared for the Aftermath of a Fire

Prepare yourself for what to expect. While all fires will cause unique sets of damage to your home that are impossible to predict, understanding a general idea of what fire damage entails can go a long way. Not only will there be charred spots that have come into contact with flames, but smoke and soot damage can become widespread as it travels through the air of the home.

Wait to enter your home. Safety always comes first for any emergency action plan, even in the aftermath of a disaster. Always confer with officials regarding when it is safe to go back inside your home, and follow their guidelines for re-entry when you do. Fires can cause hidden structural damage that can be extremely hazardous if you are not aware of them.

Contact your insurance company. You will want to prioritize filing your fire damage claim as quickly as possible so you can receive compensation for the damages caused. Every insurance company is different in how they handle this, so contact yours quickly so there is no confusion about the process.

Document the damages. Staying organized is key to making sure nothing falls through the cracks, especially when it comes to keeping track of your belongings. Create a detailed inventory list so you know exactly what has been impacted by a fire, and be sure to take plenty of photos in case your insurance agent requests them for your claim.

Contact your restoration company. Prioritizing your emotional and mental well-being after a house fire is important to the healing process, and when you do not have to worry about restoration, that is much easier to do. Work with a company that you can put your faith into so you can gain peace of mind that your home is being restored well.

If your home is damaged in a house fire, you can count on us to help you. Get in touch at any hour for a quick response.