What our Customers say...
I called SERVPRO and gave them my claim number. I was given an estimate of 3-4 hours for a team to arrive, due to the heavy volume of calls. Sebastian arrived in about 1 ½ hours. He explained the process and immediately started the water extraction. Others arrived mid-afternoon. All worked incredibly hard to finish the water extraction, removing baseboards, making holes for drainage/airflow, cutting out walls, removing insulation, checking the moisture levels, setting up their equipment. Our questions were answered in detail and in a very professional manner. The employees were careful and thoughtful to minimize damage to our belongings, the walls, doors, windows, cabinets, etc.. The last day was checking moisture levels, ensuring any walls, trim, nails, etc. needing to be removed were; swept and vacuumed the base plates and floors, mopped the floors and removed the last of the debris and their equipment. Our7 day SERVPRO experience was great (excluding the necessary noise). Our team was extremely professional, knowledgeable, detail oriented, careful, and personable. Sebastian was EXCEPTIONAL! Our team’s personnel are extraordinary assets to SERVPRO. It’s hard to find employees with a strong work ethic who take pride in their work, have a great attitude towards the job and the customer, are reliable, and considerate of the customer and their property. Great customer service. Highly recommend
Fast response, great customer service from ALL who came to my home. Thank you!
Overall great service. Great staff and great fast service, very professional.
They mean business. Were on the scene immediately, tackled the big issue we had instantly. Outcome was beyond satisfaction. Their expertise was well welcomed. Highly Recommended!
Besides completing a professional and thorough job, The crew was very personable. explained the process each step of the way and provided updates when I had questions. Would definitely recommend. Thank you SERVPRO.
Attention to detail, fast & efficient, and great communication with client. What a great crew! This is the second time we use them. And truly, they leave it "Like it never even happened."
I liked their quick response to my needs.
The professionals were well versed.
Carlos is an amazing employee for SERVPRO, he made a very difficult situation calmer, thank you for sending me the best
Thank you Lance for all your help!
unfortunately, there were two leaks in the waterlines at my house , and as a result my garage, living room and one bathroom were flooded. SERVPRO did an excellent job in cleaning up and especially drying my carpet which was extremely soaked. They also measured the water damage inside the walls, removed the floor boards and put up 13 fans and blowers to dry everything. I was extremely satisfied with their service.
Mike was great and so cooperative in working around our schedules. Great work SERVPRO!
The flooding could have been so much worse to my home if not for the rapid response of your team, thank you all so much for the dedication that you have to your customers.
Many depend on the business for providing for their families, and I worried that the recent fire would keep all of my employees out of a job for a long time. Your company was remarkable fast and expertly attuned to fixing our problems. We all thank you.
Never knew what the company really did for hardships for people until now. Suggestion is to hand out brochures of all the services you offer. As we had no idea of what your company can do to make our homes secure, safe and clean. Your workers are well informed and very courteous and respectful.
SERVPRO came to the rescue when I had a busted pipe and it flooded my bathroom. They cleaned up my bathroom and left it in pristine condition.
I had a drain line leaking into the ceiling and down the wall of my downstairs bathroom. I was able to find the leak and stop it but was concerned with the amount of water damage that had already been done. I called SERVPRO and they jumped on the job immediately by coming over to assess the damage and tested for mold. They placed several fans and dehumidifiers in the bathroom for a couple days to completely dry the room and walls. These guys were quick, knowledgeable and professional and I will definitely use them again!
Carlos Martinez was sent to my home to dry the carpets and remove any water damage. I wasn’t going to take the service but after he showed me that the walls were wet, I decided to go with SERVPRO. Carlos is very knowledgeable and made me feel comfortable with my decision and I’m so glad I did. I don’t have to worry about unseen mold. Thank you Carlos for the great work and education.
They were great. Came in and got right down to work removing damaged carpet, baseboards and setting up equipment to dry up water. Came back to follow up on progress daily. Thank you SERVPRO.
Lance was courteous....on time....informative....respectful...and did not waste any time on getting the job done
I gave your team a five star rating because they were very professional, responded in a timely manner, and superb results. Thank you so much for being there for JMC during a time of crisis. SERVPRO for Life!
Thank You Juan and Sebastian from SERVPRO. Glad you came and took care of the mold that was missed in August and September by other technicians in the kitchen. Both Juan and Sebastian were Professional, courteous, and completed the job very quickly. Thank You So Much for taking care of this so quickly. God Bless You Both.
Bryan is my go to guy when it comes to getting things done. Whether it has been something I have needed for my very own home, or the home/business of my customers, he is THE BEST.
I recently had a customer who had a fire. Within an hour of me calling, he was there to assist and within another hour had a crew of guys on the scene there to help the insured. Bryan is extremely professional, polite, and ethical. Thanks for all you have done for me and my customers, now and in the future as well!
We had amazing service from technicians Steve and Alex! They are professional, courteous, respectful, and very thorough. They made sure we were happy with the job they did. They have great attitudes, work well together, and have a fantastic work ethic. I highly recommend SERVPRO. The whole experience was easy and everyone I talked with has such a great attitude. I will be referring everyone I can to them, and will be asking them to do some work at my home as well! Thanks for a job well done!
Charlie Martinez and his team were very prompt, professional and courteous. Very knowledgeable and respectful. I would highly recommend them
Bryan and his team rushed to help just a couple days before Christmas when we needed SERVPRO's services. Everyone else was on vacation or out of town. It was such a relief knowing someone could attend to our needs even when everyone else was out on holiday. Bryan was there every step of the way, assuring my father that they would take care of the problem and make it good as new. And they did! Thank you so much for your professionalism and for being on-call when we needed you the most!
I wanted to express how very please my husband and I are with SERVPRO of West El Paso prompt response, professionalism, and high quality of work during our water abatement last week.
We will highly recommend your company to our friends and family. Thank you again for all your assistance.
SERVPRO really does fix things "Like it never even happened." When our church was found on a Sunday morning 80% underwater, they were there in a jiffy. Two weeks later when we walked back in, there was no sign that anything had happened....no moldy smell, no messed up flooring or walls.... "Like it never even happened." These guys get it done -- call them first.
Have had the privilege of working hand in hand with all of the SERVPRO team and they are fantastic at what they do. Worked very closely with Bryan and he is extremely professional and knowledgeable!!
On June 2, 2016 the water supply line from the bathroom wall to the toilet tank in my home burst, causing a flood.
I called Roto Rooter, who in turn called SERVPRO in behalf for your services.
This letter is to testify in behalf of Abraham and his team of remarkable young men, who exemplify your high standard for employment within your company, your careful and thoughtful hiring skill, and last but not least, your excellent employee training program!
These men represent the epitome of professional work ethics, and are a fine testament to all your efforts in acquiring and maintaining such outstanding people in your work force. I applaud you.
Please honor Abraham and his team for their exemplary deportment and skill in pleasing this customer. They are a valuable asset to your company!
I used SERVPRO West to remove the smoke smell and residue from inside a vehicle that was part of a house fire. The vehicle was in the garage when the house burned down and it smelled like a camp fire in there. They picked the vehicle up and 3 days later had it back to us and smelling like a new car inside. I was concerned we would never get rid of the smell but they put that concern to rest. I highly recommend them for any type of water or fire restoration work you may need.
Carlos Martinez was very prompt, professional and courteous. Very knowledgeable and respectful. I would highly recommend them.
Carlos was EXCELLENT! Carlos was very professional, very good about wearing a mask in our home. Carlos was very clean in his work and removal of flooring. Carlos went out of his way providing customer service and peace of mind during this stressful situation. HIGHLY recommended!
SERVPRO of West El Paso Texas is the company to call FIRST if you have a water damage emergency. Once I filed my insurance claim at 4am. I contacted a company that had cleaned my floors in past. The owner called me back to let me know that he was out of town. So I went online to find another company. SERVPRO of West El Paso was highly rated and was open 24 hours. I called them, they would have a technician at my home within the hour. Just as SERVPRO promised a Technician named Sebastian arrived. We had a water pipe to burst in our toilet area of the Master Bath overnight. We were flooded in Master Bedroom, bath and closet. Main hallway, front foyer, sitting area and dining room. Sebastian was able to put us at ease, that SERVPRO would take care of us. Sebastian walked through and inspected the flooded areas. He briefed us all what had to be done. Immediately he went to work to extract all of the water from our rooms. He then checked the moisture level of all the lower walls and baseboards. He then briefed us that he would have to remove the baseboards and drill holes all throughout areas to aid in drying process. He set up dehumidifiers and dryers all throughout the affected areas the first day (Saturday). Sunday Sebastian and another Technician returned to monitor the drying and to check moisture levels. They determined that they needed to adjust the position for few of the dryers.
Monday Sebastian returned with more SERVPRO Technicians. He called my claims agent to get authorization to remove the wood floors from our Master Bedroom and closet. They removed our furniture started to take up the wood floors. Sebastian is very professional and a hard worker too.